Return Policy

If you do not satisfied with our goods and want to send them back to get a refund or a exchange,you can send message to our after-sale Customer Service,they will reply you in 24 hours(except weekends) and give your some useful advice.

1. Write your order number on the package,like#CN10001111 to make your package be recognized easily,so we can solve your problem as soon as possible.

2. you have to undertake return express fees by yourself.

3.After we make sure that we have received the return package,we will contact your and give you a refund or a exchange.

New  policy 

Ⅰ. Unconditionally returns accepted within 15 days

The Unconditionally returns from our customers are acceptable within 15 days after you getting the package. when we confirm the arrival of the package you returned, we 'll refund you the payment.

P.S.

1.please make sure the products are unused and will not affect the secondary sales.

2.Because that we charged the shipping fee in behave of the shipping company, we will only refund you the good price which is colopena?s responsibility.

3.After returning the products , please inform us the following information in your account where you can find a chart

① Order No., for example CN100012345

② Item No. , for example 1234_B_M

③ Item barcode No., for example 944769

④ Quantity of each item

⑤ Photo of the products you sent back

⑥ Photo of the shipping label on the package colopena.com sent to you

⑦ Photo of the shipping label in the package you sent to colopena.com

⑧ The unique bar code on the item which is stick to the package of the item

Step:

1. Please consult the customer service about the information we need before sending back the package

2. Send the package back to us 

3. After returning the products , please offer our customer service the information you collect above or add into your account ,where you can find a chart to upload the information.

4. After confirming the information, we will refund the money to your account directly. But the amount is frozen which can be used until we get the package.

5. We will activate the refund in your account when we get the package, then you can use that for new order.

Ⅱ.Unconditionally refund accepted for wrong items

The refund request from our customers are acceptable unconditionally if customer service confirm colopena.com send you the wrong item.
PS:
1.pls make sure the products unused before you sending back and inform us the following information：

① Order No., for example  CN100012345

②Item No. , for example 00012_B_M
③Item barcode No., for example, 944769
④Photo of the products you sent back 
⑤Photo of the shipping label on the package colopena.com sent to you

2.colopena.com will confirm the information 
3.After we making sure that we sent you the wrong item, we will refund you the amount to your account which you can use for new order or inform our financial staff refund back to your paypal account or others if you like.

Full Refunds
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer's own fault cannot apply for refund.

Partial Refunds 
We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.